Creative Coven Arts Privacy Policy

Creative Coven Arts Privacy Policy

LAST UPDATED: 22 nd October 2019

Introduction

Creative Coven Arts are committed to protecting the privacy of your personal information. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Creative Coven Arts. This Policy incorporates the Creative Coven Arts Terms & Conditions and applies to information obtained by us through your use of the information, software, products and services made available through the www.creativecovenarts.co.uk website.
 
Collection of your Personal Information

Creative Coven Arts collects information that alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, telephone number. Creative Coven Arts may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address). Creative Coven Arts will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

More simply put:
We collect information that could be used to personally identify you, such as your name and contact details. We may also collect information that is not personal to you and not linked to your personal information.
 

We also collect this Personal Information as you use the Website:
User Content: this consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the Website.

More simply put:
If you upload any user content to our Website, this may contain your personal information, which we may collect and use for the purposes described here. Automatically collected information when you visit our Website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, and Internet Service Provider.

We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

More simply put:
We automatically collect certain information about you when you visit our Website. We use this information to analyse your use of the Website and to improve our services.

Use of your Personal Information

Creative Coven Arts collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:
Operate the Website and deliver the services.
Communicate with you about the services you use, as well as respond to requests for assistance, including account verification support if you're having difficulty accessing your account.

Creative Coven Arts will send a welcome email following registration to all registered users. We also periodically send
service updates to registered users.
Display user content associated with your account and make sure it is available to you when you use our services.
Understand and improve how our users use and interact with our services.
Publicly disclose aggregated statistics regarding our users’ use of our services.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. When we process any payment made by you, we process your Personal Information to prevent or detect fraud, including fraudulent payments and fraudulent use of the Website. The legal basis for this processing is compliance with our legal obligations.

More simply put:

We collect your personal information to perform the contract you enter into with us when you sign up to use our services. We also collect certain information when we have a good reason to do so.

Storage of Personal Information
Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see 'Your Rights' section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact: hello@creativecovenarts.co.uk for more information.

More simply put:

We'll retain your personal information for no longer than is necessary. For more information, please contact hello@creativecovenarts.co.uk for more information.

Personal Information access and disclosure

We will only disclose Personal Information to third parties:
 when we use vendors, lawyers and service providers to assist us in meeting business or operating needs, such as providing legal services, hosting our Website, communicating with users, delivering and improving our services, e-
mail communication, invoicing and payments, customer support services and analytics. These service providers may only access, process or store Personal Information pursuant to our instructions and to perform their duties
to us, and in accordance with applicable laws and regulations; or
 when we have your explicit consent to share your Personal Information; or
 when we determine that disclosure is required to protect the rights, property,
or personal safety of users of the Website, or to respond to lawful subpoenas,
warrants, or requests by public or regulatory authorities, including requests by
law enforcement authorities; or
 if we sell some or all of our business or assets, we may disclose your
Personal Information to the prospective seller or buyer of such business or
assets, and if the transaction closes, then your Personal Information may be
transferred to the buyer.
 
Use of cookies

The Website uses cookies to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:
 Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.

 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

 Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies
If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Creative Coven Arts services or web pages you visit.

For more information, generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

More simply put:
We use cookies to enhance your online experience. If you do not want to receive
cookies, you can reject them by opting out or modifying your browser settings.

Data security & integrity
Creative Coven Arts are committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. 

The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.

More simply put:
The Creative Coven Arts website is designed to keep your personal information safe, however, we cannot guarantee the security of information transmitted over the internet or similar connection. 

Your rights
Under the GDPR, you have various rights in relation to your Personal Information, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise these rights, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

More simply put:
You have rights in relation to your personal information. Just contact us to find out more.

Complaint resolution
If you believe that we have not complied with this Policy or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you'll attempt to resolve the complaint with us first.

Please contact us for more information.

More simply put:
If you're not happy with the way we have handled your personal information, you have the right to bring a complaint. Please contact us to find out more.

Third-party advertising
We do not use any remarketing services to advertise our products to you on third party websites after you have visited our Website.

More simply put:
we don't use targeted ads on other websites you subsequently visit.
 
Children
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this Website or engage our services. If you believe a child or yours under the age of 18 has entered Personal Information, please contact us to have the data removed and terminate the child's account.

More simply put:
No one under the age of 18 should use the Creative Coven Arts website.

Contact us

Creative Coven Arts
5 Sinton Terrace, 
Worcester, 
Worcestershire,
United Kingdom, 
WR25JZ
For more information, please see our terms and conditions below 

Terms and Conditions 

Last updated: 22 nd October, 2019
Please read these Terms and Conditions carefully before using the https://creativecovenarts.co.uk website 
operated by Creative Coven Arts.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. 

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Creative Coven Arts.

Creative Coven Arts has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Creative Coven Arts shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a
waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us via our email address: hello@creativecovenarts.co.uk

Email: hello@creativecovenarts.co.uk
Telephone: 07367 964679
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